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Inaccurate Count

Problem: Count is higher or lower than actual quantity

🔍 Possible Causes

  • ❌ Incorrect shelf depth measurement.
  • Unseen gaps affecting shelf depth.
  • Products not stored per Inventory Basics.

🛠️ Fix

  • Tap the on-screen 🟢 bubble to retry identification.
  • Follow Inventory Basics:

✅ labels visible

✅ items upright

✅ one SKU per row

  • Re-check into the location to reset camera focus.
  • Re-measure depth with a measuring tape.
  • ⚠️ Include door depth for enclosed spaces.
  • Account for rear-overhanging products or backers.
  • Adjust quantities manually with ➖➕ paddles if needed.

 

Click here to get the full Troubleshooting guide.